Tag business strategy

Customers Are Not Always Right

There is an old saying that declares that “the customer is always right”. Nevertheless, taking this approach to the core of your business means that you won’t always provide the best service to your customers.

The Failed Business Processes for the Boeing 787 Dreamliner

Boeing should have tested the parts and features of the plane before promising the public as integral features to expect in the 787 Dreamliner line. For example, if they have tested the lithium-ion batteries with parameters similar to the ones facing airplanes during a fly before delivering the planes, they could have found most of the issues and avoided bad publicity in 2013