Teylor Feliz

Teylor Feliz

Teylor is a seasoned generalist that enjoys learning new things. He has over 20 years of experience wearing different hats that include software engineer, UX designer, full-stack developer, web designer, data analyst, database administrator, and others. He is the founder of Haketi, a small firm that provides services in design, development, and consulting. Over the last ten years, he has taught hundreds of students at an undergraduate and graduate levels. He loves teaching and mentoring new designers and developers to navigate the rapid changing field of UX design and engineering.
  • Joined: November 2, 2008
  • Articles: 182
  • Comments: 1

What is the Net Promoter Score?

The Net Promoter Score is calculated by getting the percentage of customers that responded with nine and then (Promoters) minus the percentage of the customers that responded from zero to six (Detractors).

Understand your Users by Using Personas

The first benefit is that we are going to know and understand the needs of our users. Also, it allows us to communicate within the team when discussing features because we can talk about whether a feature could affect or benefit a particular persona.

The Misuse of “User Experience”

It is difficult to tell a client that you will design a user experience. It is better to explain exactly what you would do in your design that will increase the usability, conversion, provides what your users want, and performance of the page.